In the crowded IT services market, it can be easy to fall into the trap of competing on price. But, that often spells trouble for MSPs. By reducing prices, you’re cutting your margins thinner, undervaluing your offering, and making it more difficult to provide a high quality of service for your customers.
In today’s security landscape, it’s important for your customers to be application aware. There are more than 2.8 million apps available in the marketplace, and a recent study showed that 85 percent of applications carry an exploitable vulnerability. To truly protect your SMB customers from exposing the network to these threats, you need to implement […]
Are you providing email archiving services for your customers? Email archiving is slowly becoming a necessity for all organizations, not just the ones in highly regulated industries. In today’s business environment, email is used universally. With cyberattacks and breaches becoming more prevalent, it’s important to help your SMB customers preserve their business-critical data, and email […]
Ransomware, malware, and trojans—oh my. With the average user receiving 121 emails per day, it should come as no surprise that all these attacks are trying to infiltrate your customers’ networks through their employees’ inboxes. In fact, Barracuda Security Insight recently identified a new attempt to launch a Quant Loader trojan, which can distribute ransomware […]
Your website is one of your most important assets for lead generation and introducing new clients to your managed service offering. That’s why search engine optimization (SEO) has become a priority for businesses. In fact, 93 percent of all web traffic comes in from a search engine, making it imperative for managed service businesses to […]
Productivity is important, especially when you’re trying to run a profitable MSP business. However, many different activities can derail your staff from being as productive as they could be—and they aren’t alone. A recent study found that out of an eight hour workday, the average worker is productive for only a little under three hours.
Unhappy customers can be the canary in the coal mine because often their complaint isn’t unique. In fact, for every customer who brings up a complaint, there are 26 who remain silent. Instead of waiting for these unhappy customers to come to you, you need to regularly seek customer feedback on how your IT service […]
As more SMBs embrace the benefits of the public cloud, IT services providers are facing a new set of challenges. One of these challenges is transitioning from protecting on-premises environments to securing data and applications in the cloud— while avoiding common pitfalls along the way. A recent survey of more than 600 IT decision makers […]
We live in a password paradox. Passwords are designed to keep confidential accounts and information safe, but the number of passwords created per employee (Every employee has an average of 27 passwords.) creates more opportunities for those passwords to be exposed. Password theft can be quite lucrative, depending on the sensitivity of the exposed account.
World Backup Day (March 31) will be here before you know it! Data protection continues to play an important role in keeping your SMB customer’s business-critical data safe from disaster. After all, data loss can be quite expensive, and businesses can lose between $926 and $17,244 for every minute that their business is stalled.