Robin Robins: How much is your time really worth?

Posted by Robin Robins on May 25, 2016 10:00:00 AM

I got a very funny e-mail inquiry a while back from a VAR right down the street from our office. Not funny “ha-ha,” but instantly funny to me because he wrote: “I have heard quite a bit about you from Harry Brelsford. Your office is actually less than 1 mile from mine. We have called many times and asked about hiring you on an hourly basis to come help us, but your staff keeps rejecting us or not connecting us to you. I would think that a nice paying ‘filler’ gig next to your office would be a great idea, but someone there doesn’t. The Technology Toolkit is a bit more than I need, even at the current price, since we do not have a full-time sales or marketing person.”
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Topics: Saving Time

Profitability Plateau: Breaking reactive IT service habits

Posted by Gary Pica on Dec 2, 2015 10:00:00 AM

Are your monthly recurring revenue numbers plateauing at $75,000 to $100,000 a month? Is your profitability stagnant while you struggle to increase sales?

Often, this is where MSPs get stuck. You’ve nailed down your processes and made a few sales, but there’s still something missing. You’re spinning your wheels. You’re working hard, but you can’t break through that barrier to increase monthly recurring revenue. You want to move past this $100,000 threshold.

So, what’s the answer? Hire more people? Rework your service offerings? Focus more on sales?

Unfortunately, the answer isn’t as simple as “sell more.”

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Topics: Saving Time

Three ways to use BCDR statistics to improve client satisfaction

Posted by Achmad Chadran on Sep 9, 2015 10:57:37 AM

I sometimes wonder whether IT service providers feel like dentists.

Think about it. We all know it’s the right thing to do, but none of us really looks forward to going to the dentist. In the same vein, I can imagine the anxiety a small business owner might feel seeing his or her MSP’s number on caller ID. Yet given your commitment to protecting your clients’ IT applications and digital assets, this is totally unfair to you and to them. Like the dentist, you are providing an essential benefit, making sure your clients enjoy a clean bill of health.

Still, those old associations never go away, do they? That’s why you can always count on getting that little goodie bag — you know, the one with the floss, trial-sized toothpaste, mouthwash, and toothbrush engraved with your dentist’s name — at the end of each visit. What if you had a similar goodie-bag offering you could use to sweeten your client conversations?

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Topics: MSP Marketing, IT Services Trends, Business Continuity and Disaster Recovery, Customer Management, Saving Time

How to save time with the Intronis ConnectWise integration

Posted by Lindsay Faria on May 27, 2015 12:00:00 PM

Last week, I was in Atlanta to attend the regional ConnectWise User Group as well as the Intronis 360 event we hosted (which was a blast). I couldn’t help but notice that conversations I had with IT service providers seemed to center around three main topics:

  1. Requests for info on flat-rate pricing that replaces the traditional per-GB model
  2. Compliance, compliance, compliance
  3. How our integration with ConnectWise works

During conversations with a few Partners, I was surprised to find that while they were leveraging both the Intronis ECHOplatform and the ConnectWise integration, not all of them have been taking advantage of the existing integration we built to link the two solutions together.

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Topics: Saving Time

Ask Intronis: How to automate backups

Posted by Courtney Steinkrauss on Apr 13, 2015 9:00:00 AM

Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing

Q: I’ve noticed that my technicians spend way too much time managing backup sets for our customers. Their days are spent monitoring for when backups are completed, resolving any potential issues, and notifying the customer afterward. Over and over again. While I understand that each customer has their own set of requirements, I need my technicians to make the most of their time. So I want to start automating backup sets. Before I get started, what are some best practices that I should know? 

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Topics: Saving Time, Ask Intronis

Productivity Month: Get our 5 tips for greater productivity

Posted by Naomi Price on Sep 24, 2014 2:19:00 PM

What does productivity mean to you? For some, it’s leaving the office with everything crossed off of your to-do list. For others, it could be finally completing that major project. However you define productivity, as an IT service provider, you’re always striving to be highly efficient in order to meet – and exceed – the needs of your customers.

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Topics: Saving Time

Productivity Month: How to Lead Others to Succeed

Posted by Naomi Price on Sep 23, 2014 8:00:00 AM

Most people think that improving productivity is about streamlining workflow, eliminating duplicated efforts, and keeping the length of coffee breaks in check. Leadership expert Simon Sinek disagrees.

After listening to Sinek’s keynote at HubSpot’s Inbound conference in Boston last week, I now know that productivity begins with chemicals. Chemicals that, when in balance, create the type of work environment that enables risk taking and open-minded thinking.

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Topics: Saving Time

Productivity Month: Self-evaluation gave Internet and Telephone perspective

Posted by Manny Veiga on Sep 22, 2014 8:00:00 AM

It’s natural to want to savor victory in the days after saving your client from a data disaster, but it’s also important to make some time for reflection.  Immediately reviewing the effectiveness of your disaster response approach can reveal opportunities for better planning, productivity, and client communication.

One Intronis partner discovered the value of self-evaluation after a recent client disaster. Massachusetts-based Internet and Telephone had to respond quickly when one of its newest clients, Eastern Yacht Club, suffered a three-alarm fire in June.

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Topics: Saving Time

Productivity Month: How Intronis prioritizes feature improvements

Posted by Matt Kowalski on Sep 15, 2014 8:00:00 AM

One of the questions we often get in Product Management is how we decide what features and enhancements make it into a release and which do not. It’s a very important question, since the value we add to our product and the order in which we release features plays a big role in the services and protection our partners can offer their customers.

These choices all come down to determining priority: how important each feature is to our partners, the market, and our overall product vision, relative to the other features on our list. The features that are deemed higher priority are given the most attention and resources.

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Topics: Saving Time

Productivity Month: Sense of urgency helps TURNkey IT with complacency

Posted by Manny Veiga on Sep 8, 2014 8:00:00 AM

Complacency can be dangerous. It can stall business progress and enable the types of mistakes that cost organizations time and money.

David Kolssak, president of TURNkey IT in Chicago, said a sense of urgency is a key driver of his team’s productivity. When every part of the business understands that it should address important matters quickly, then the company’s overall throughput – and productivity – improves as a result.

“In an IT organization, where you’re primarily supporting people, you have to be quick to respond,” said Kolssak.

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Topics: Saving Time

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