Ask Intronis: How can I support a customer with remote employees?

Posted by Courtney Steinkrauss on Oct 12, 2015 8:30:00 AM

Q: I recently signed on a new customer, and many of their employees work remotely. They brought me on to support their servers, PCs, and some corporate laptops, but I know their employees are using other tablets and mobile devices to access corporate information. With so many of their employees accessing data remotely, how can I protect them properly? How do I account for remote and likely unsecure access to the server and networks?

From what it sounds like, this customer doesn’t have a strategy for supporting BYOD (Bring Your Own Device) policies. While this is unsettling, it also opens up a promising opportunity for your MSP business to step in as their advisor and implement the necessary policies to support their remote workforce. 

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Topics: Mobile Device Management, Ask Intronis

Time to change the mobile device management conversation

Posted by Mike Vizard on Sep 24, 2015 11:54:11 AM

mobile device managementIn theory, mobile device management should be a slam dunk in terms of creating opportunities for IT service providers. But, in reality many of the mobile devices that attach themselves to corporate networks are owned by employees who are generally reluctant to let the companies they work for have access to their devices.

In fact, a new survey of 2,242 end users and IT managers conducted by Bitglass, a provider of data protection software, finds that even IT managers don’t want to allow the companies they work for to have access to their mobile computing devices.

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Topics: Mobile Device Management

Why backend as a service platforms are quickly gaining popularity

Posted by Mike Vizard on May 12, 2015 11:53:00 AM

Thanks mainly to a sharp spike in demand for custom mobile applications, the way enterprise IT organizations think about how mobile applications interact with backend applications and services is fundamentally changing.

Collaboration is key

Rather that stitching together all the individual backend services that mobile applications need to invoke, many IT organizations are increasingly turning to backend as a service (BaaS) platforms that unify the management of these services. Intended to be a more turnkey approach to deploying mobile applications, a backend as a service platform exposed via application programming interfaces (APIs) enables developers to use software development kits (SDKs) to invoke user management tools, push notifications, and integrate with social networks.

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Topics: Mobile Device Management, Cloud Trends

Mobile management tops cloud agenda

Posted by Mike Vizard on Feb 20, 2015 12:00:00 PM

A new survey of 314 IT professionals conducted by QuinStreet Enterprise, publisher of eWeek and Channel Insider, finds that nearly half (47 percent) identified mobile device management as an area they plan to invest in in the cloud.

The rapid rise of mobile computing caught most IT organizations by surprise. As such, most of them don’t have the infrastructure in place to actually manage those devices. Plus, IT organizations need to manage both the devices and any number of native, HTML5, or hybrid applications running on those devices.

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Topics: Mobile Device Management

Did Android's Lollipop revolutionize mobile device security?

Posted by Intronis Staff on Nov 6, 2014 9:10:05 AM

Although the majority of smartphone and tablet manufacturers have been competing to create the most engaging, entertaining, sleek and revolutionary devices to gain the love and admiration of today's consumers, a shift in mentality has begun to take precedence in this arena. Now, these IT giants are pushing to put forth the most secure and protected devices on the market. As a result, managed service providers should keep up with the progression of these technologies to accurately coach their clientele through oversight needs. 

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Topics: Mobile Device Management

What the IoT trend might mean to your clients

Posted by Naomi Price on Oct 1, 2014 12:53:51 PM

Enterprise mobility was a breakthrough trend that had massive and widespread implications by way of data management, employee activity monitoring and much more, while it was characterized by the incorporation of smartphones, tablets and portable computers into the workplace. Now, the trend has started to take rapid and more innovative steps in a more diverse and voluminous directions, with a wealth of other devices becoming Internet-connected and generating data as a result. 

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Topics: Mobile Device Management

Getting a better handle on the mobile computing opportunity

Posted by Mike Vizard on Aug 18, 2014 7:09:20 AM

There’s no doubt that mobile computing is one of the hottest trends in all of IT. In fact, a new survey from Oracle finds that spending on mobile support in the enterprise will increase 54 percent in the next two years. The survey pegs average IT department spending—per device, per employee—at $157 today, which is expected to grow to $242 over the next two years.

While IT organizations will clearly need some outside help in terms of managing mobile applications, it’s less clear who will build them. The Oracle survey finds that internal IT organizations are torn between building applications themselves and purchasing them. But new research from Apigee, a provider of an API management platform, finds that IT organizations that rely on external IT service providers to build mobile applications enjoy considerably greater success.

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Topics: Mobile Device Management

Shadow IT: BYOD still invisible to many IT managers

Posted by Manny Veiga on Jul 31, 2014 1:13:00 PM

The BYOD trend continues to prove that employees will take any and all steps to be productive, whether their IT managers realize it or not.

Recent research from Ovum suggests that IT administrators are totally unaware of around 30 to 35 percent of all employee-owned devices being brought into the workplace. That means company data is potentially being exposed to and shared on devices that many IT admins don't even know exist. 

On top of that, 22 percent of full-time employees use their own file sync and share app to store work data. As a result, SMB data is potentially being stored in locations that are completely invisible to the IT manager.

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Topics: Mobile Device Management

Coping with the rise of bring your own workflow

Posted by Mike Vizard on Jun 23, 2014 9:27:00 AM

First came a Bring Your Own Device (BYOD) phenomenon that is making the daily life of the average IT service provider more challenging than ever. Then things went from bad to worse with the rise of Bring Your Own Applications (BYOA).

But what many IT services providers still don’t seem to fully appreciate is that going forward, both BYOD and BYOA are really just means of achieving a new Bring Your Own Workflow (BYOW) reality that many of them are going to have accept as the new reality of IT.

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Topics: Mobile Device Management

How BYOD is complicating data protection

Posted by Manny Veiga on May 22, 2014 11:00:00 AM

Mobile devices are in more workplaces everywhere – and that makes life even more difficult for IT administrators who must manage these devices.

That’s especially true when it comes to data protection, and as described in a recent TechTarget blog, the influx of mobile devices and BYOD makes data backup a bigger challenge for the channel.

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Topics: Mobile Device Management

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