Tip Tuesday: Getting SMBs to agree to a longer contract term

Posted by Lauren Beliveau on Nov 7, 2017 8:22:00 AM

Entering a long-term contract with your SMB customers can be a win-win situation. It creates predictable income for your MSP business, and it helps them lock in a fixed monthly managed service rate, which can save them money down the road. While it may be difficult to convince a prospect to sign a lengthy contract with your MSP, it is possible, and you may already have tools that can help.

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: How to reduce your overhead costs

Posted by Lauren Beliveau on Oct 17, 2017 8:32:00 AM

Running an IT service business can be expensive, and chances are, most of your cost is coming from employing your IT technicians. A recent U.S. Salary Report published by LinkedIn showed that the average salary in the IT software and service industry is $104,700. This might have you looking for ways to cut back on your spending elsewhere—or increase your customer base. Our MSP tip this week comes from one of our Partner Success Managers, Kristen Cassidy. 

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Identity theft, password protection, and data loss aren’t a joke

Posted by Lauren Beliveau on Oct 10, 2017 8:28:00 AM

This week’s tip comes from our recent webinar with Brent Fairbanks from Electronic and Computer Specialties Inc., and Dan Wensley from Passportal. With customers and their end-users dealing with so many passwords that are constantly expiring, Brent has capitalized on this pain point by using password management as a gateway to onboarding more SMB customers to managed services contracts. Dan Wensley is the current president of Passportal, a company designed to ease today’s password woes. Based on their webinar, How Password Security Paired with Data Backup Can Help Your Business, here is our advice:

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Overcoming common problems

Posted by Lauren Beliveau on Oct 3, 2017 8:31:00 AM

To help you effectively grow your business one step at a time, we are introducing Tip Tuesday. This is a weekly feature designed to show you one area of your business that you can improve.

This week’s tip comes from Daniel Lutz, one of our partner support engineers. Daniel communicates with our partners on a daily basis and often helps them overcome their challenges. Here is Daniel’s advice for partners:

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Topics: Growing Your MSP Business, Tip Tuesday

Shark Tank’s Daymond John offers up some OPM advice

Posted by Mike Vizard on May 18, 2017 10:47:59 AM

As a co-host of Shark Tank, Daymond John, the founder of FUBU clothing company, evaluates new business pitches from entrepreneurs each week on the TV show, and he has some advice for IT service providers. Instead of looking for additional investors, John says they should spend more time developing an OPM strategy. That means not only spending other people’s money, but also leveraging other people’s marketing and manpower — and, arguably most importantly, learning from other people’s mistakes. Most businesses, says John, do not need an infusion of outside capital to get up an running.

Speaking at an SAP Global Partner Summit conference this week, John says the most important thing business executives need to remember is to sell themselves rather than the product. People can buy a product from any number of sources. John says they need to have confidence in you as a person to fulfill the delivery of that product in a way that creates a better experience.

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Topics: Growing Your MSP Business

Helping your SMB customers achieve their business objectives

Posted by Neal Bradbury on May 8, 2017 3:16:22 PM

Building your customer base is important—especially as an MSP. You need to continue to cultivate your relationships with current customers and add new ones in order to grow and develop your MSP business.

The opportunity to grow your customer base is out there. According to the Small Business Administration there are nine million businesses that have between one and 500 employees, and there are 19 million sole proprietors. This creates tremendous opportunities for your business to continually grow—you just need to find a way to catch the attention of the right organizations and demonstrating how your services can help them.

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Topics: Growing Your MSP Business

4 tips for adding managed services successfully

Posted by Lindsay Faria on Apr 27, 2017 1:30:00 PM

Whether you’re a VAR, break-fix service provider, or even an MSP that’s getting started, the thought of adding or expanding your managed services offering doesn’t need to be a daunting one — as long as you take advantage of the resources available to you and learn from the experiences of those who’ve walked the path to managed services success before you.

I recently had the pleasure of working with some of our Partners and my colleagues to produce an online panel-style session discussing just this topic, and I have to say, it was a very interesting conversation! Here are the four pieces of advice that stuck with me:

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Topics: Growing Your MSP Business

MSP profitability: The real reason you aren’t getting results you want

Posted by Anne Campbell on Apr 26, 2017 11:25:00 AM

For MSPs, it can be easy to fall into the trap of thinking success is just around the corner for your business. You convince yourself that you just need to find a little more time to work on improving your business or hiring the right sales person or tackling any of the items on your to-do list that you keep putting off because you’re too busy putting out fires for your customers.

In our new e-book, The MSP Profitability Playbook: Your Guide to Generating More Revenue and Making Your Business More Successful, Gary Pica of TruMethods calls this phenomenon the “around the corner” mentality. He explains that many of the MSPs he’s met over the years suffer from it.

MSP Profitability Playbook

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Topics: Growing Your MSP Business

Webinar: Find success by transitioning to managed services

Posted by Anne Campbell on Apr 12, 2017 9:30:00 AM

It’s a good time to be an MSP. Markets and Markets predicts the global managed services market will grow to $242 billion by 2021 at a compound annual growth rate of 10.8 percent. MSPs have high expectations for the impact this growth will have on their businesses.

According to CompTIA’s 5th Annual Trends in Managed Services report, half of the service providers surveyed predict that the managed services portion of their business will undergo high growth over the next two years and make up 75 percent or more of their total annual revenue. Another 45 percent of respondents expect to see managed services increase and account for at least half of their total revenue in the same time period.

Register for the webinar

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Topics: Growing Your MSP Business

2 Critical findings from Kaseya’s 2017 MSP Global Pricing Survey

Posted by Neal Bradbury on Mar 24, 2017 4:26:28 PM

Looking to grow your MSP this year, but unsure which trends to capitalize on? In the 2017 Kaseya MSP Global Pricing Survey, MSPs from around the world weighed in on market growth, what sets high-preforming MSPs apart, and technology trends that can help you provide better services to your SMB customers. This year’s survey compiles data from more than 900 MSPs in almost 50 different countries. To help you learn more about how to grow your business and increase your 2017 profits, we will be hosting a webinar with Kaseya on Thursday, March 30.

Looking at this year’s survey, I saw a number of opportunities and trends that MSPs could capitalize on to increase their 2017 profits, but two areas really stood out to me. 

Register for the webinar

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Topics: Growing Your MSP Business

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