Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing [email protected].
Q: My MSP business just introduced backup and recovery as a part of our service offering. When we need to perform a restore for a customer, we’re under tight time restrictions and need to get their data back as quickly as possible. So we want to make sure our process for restoring our customer’s data is really efficient. What are some of the best practices we can follow to speed things up and keep our customers happy?
We get it. In today’s crowded MSP market, small businesses are demanding IT solution providers who can deliver nearly 24/7 uptime, and that can be tough to do. When your small business customers experience a server crash or disaster, you’re responsible for restoring their information right away, ideally before they even notice there’s a problem.