Running an IT service business can be expensive, and chances are, most of your cost is coming from employing your IT technicians. A recent U.S. Salary Report published by LinkedIn showed that the average salary in the IT software and service industry is $104,700. This might have you looking for ways to cut back on your spending elsewhere—or increase your customer base. Our MSP tip this week comes from one of our Partner Success Managers, Kristen Cassidy.
The best way to increase your profitability and reduce your overhead costs is too find efficiencies in your team’s daily activities. Evaluate the time technicians spend on routine activities such as managing backups, resolving tickets, and any other way their time is getting absorbed. What are some measures you can take to alleviate some of the tasks on their plates? By eliminating some of these tasks, you can bring on more customers—without placing a burden on your staff.
“From numerous conversations with our MSP partners, I have learned that our partners' time is very limited. To really make the most of their time, one thing they can do is utilize the professional services that Barracuda MSP offers at a low monthly rate. This way, they can put their resources to more value-added tasks to help grow their MSP business."
While there isn’t a one-size-fits-all answer, taking small actions to eliminate efficiency problems can help you and your technicians focus on revenue-generating activities. To learn more profitability best practices, download the free e-book, The MSP Profitability Playbook: Your Guide to Generating More Revenue and Making Your Business More Successful.
Three easy services that can help you reduce your overhead costs
We know that a huge part of running a profitable IT service business means finding effective and efficient solutions. Recently, we introduced a few new services to help you reduce your overhead costs. Often day-to-day management of solutions or dedicating time to training can be a challenge for MSPs, particularly for smaller shops. Get time back in your day—without sacrificing quality—by taking advantage of these three services provided by Barracuda MSP.
- Managed Firewall Services by Barracuda MSP allow you to take a step back from day-to-day monitoring of the Barracuda NextGen Firewall, without sacrificing security. Our team of trained technicians will provide monitoring, maintenance, and management your firewalls 24/7/365, based on your customers’ unique preferences. Watch our short Professional Services video introduction to learn more.
- Managed Backup Services let you to take all the credit but leverage our technicians’ expertise. We will configure, monitor, manage, and recover your customers’ data as needed. Options are available for partners who use the Barracuda appliances or Intronis Backup. To learn more about how Managed Backup Services can help you, watch our webinar replay: Barracuda MSP Professional Services.
- The Barracuda MSP Partner Toolkit is available for free to all Barracuda MSP partners and includes sales and marketing enablement collateral, email templates, and prebuilt presentations. You and your team can save time and money by repurposing this prebuilt content. Learn more about our enablement hub here, or contact your partner success manager!
With climbing IT labor costs, finding efficiencies in your day-to-day operations is essential to running a profitable business. By utilizing these three services from Barracuda MSP, you can alleviate some of the strain on your technicians, so they can find more time to focus on revenue-generating activities.
To help you effectively grow your business one step at a time, we are introducing Tip Tuesday. This is a weekly feature designed to give you one area of your IT service where you can focus on improving.
Photo: wutzkohphoto / Shutterstock.