The majority of IT service providers (ITSPs) are doing an outstanding job delivering security solutions to their customers. However, as the saying goes: “The cobbler’s children have no shoes.”
There may be no better example of this than how service providers are implementing password security and technician access management for the hundreds or thousands of client passwords they use every day. Password security and access management for both your own technicians and client credentials could be the largest flaw in the MSP services stack today.
ITSPs are starting to take a second look and mature their internal security processes in order to better serve and protect their customers, though.
Driven by the underlying values of managed services
The IT channel has evolved rapidly over the past decade, with operational and business models shifting to managed services and managed security services. There are two fundamental drivers for this change:
- Internal operational efficiency and profitability – Managed services and the pillar technologies, such as RMM and PSA, that facilitate those services have allowed MSPs to become more proactive and more profitable while moving from transient break-fix revenue to recurring revenue models.
- Increased value for customers – The proactive service delivery model of managed services has improved response times, security, and overall uptime for customers. This has also allowed for true security services to be delivered to clients thanks to the monitoring capabilities and alerts that can be provided.
Taking the next step
To learn more about the struggles IT service providers face with password management and data security and how you can turn these challenges into an opportunity for your MSP, join me for the live webinar I’ll be hosting with Intronis MSP Solutions by Barracuda at 11 a.m. Eastern Time on Wednesday, July 19.
The webinar will look at the security footprint of a typical MSP and how securing client data internally can be the differentiator for your business. The conversation will also cover how to deliver password security services to your clients. Register for the webinar today.