Tip Tuesday: Why you need to make small errors a big priority

Posted by Lauren Beliveau on May 8, 2018 8:45:00 AM

In the IT business, things can get very busy very quickly. So, it can be easy to sweep small issues like a missed backup or a low-priority ticket under the rug, but often these small issues can lead to an even larger problem down the road.

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Topics: Tip Tuesday

Tip Tuesday: How to avoid the new Quant Loader trojan

Posted by Lauren Beliveau on May 1, 2018 8:16:00 AM

Ransomware, malware, and trojans—oh my. With the average user receiving 121 emails per day, it should come as no surprise that all these attacks are trying to infiltrate your customers’ networks through their employees’ inboxes. In fact, Barracuda Security Insight recently identified a new attempt to launch a Quant Loader trojan, which can distribute ransomware and password stealers.

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Topics: Tip Tuesday

Six-time Channel Chief reflects on changes in the IT channel

Posted by Anne Campbell on Apr 26, 2018 1:46:17 PM

Six years can go by pretty quickly. Just ask Neal Bradbury. Neal, senior director of business development at Barracuda MSP, has once again been recognized by CRN on its list of 2018 Channel Chiefs. This is the sixth year in a row Neal has been named to the list, a fact that surprised him when we sat down to talk.

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Topics: Awards

Tip Tuesday: Making an Impactful Customer Connection

Posted by Amber Noble on Apr 24, 2018 10:00:00 AM

Are you connecting with your customers effectively? Even with new technology at our fingertips, businesses still rely heavily on email and phone calls as a means of communication. In a 2016 report, The Radicati Group estimated email use worldwide will top 3 billion users by 2020.

But, overuse can lead to too much of a good thing. HubSpot reported that 78 percent of consumers unsubscribe due to a brand pushing too many emails. So, how do you become memorable if not by increased exposure? By changing the quality and the impact of your content. 

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Optimizing your website’s SEO

Posted by Lauren Beliveau on Apr 17, 2018 8:27:00 AM

Your website is one of your most important assets for lead generation and introducing new clients to your managed service offering. That’s why search engine optimization (SEO) has become a priority for businesses. In fact, 93 percent of all web traffic comes in from a search engine, making it imperative for managed service businesses to invest time and resources into improving their rankings.

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Topics: Tip Tuesday

Feature Spotlight: Physical Imaging Standard to Cloud for Intronis Backup

Posted by Anne Campbell on Apr 11, 2018 9:00:00 AM

In today’s fast-paced business environment, organizations want to maximize uptime, and as a result MSPs are looking for image-based solutions that help them offer customers fast business recovery capabilities. That’s why we’re excited about Physical Imaging Standard to Cloud for Intronis Backup.

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Topics: Announcements

Tip Tuesday: How to increase your employees’ productivity

Posted by Lauren Beliveau on Apr 10, 2018 8:45:00 AM

Productivity is important, especially when you’re trying to run a profitable MSP business. However, many different activities can derail your staff from being as productive as they could be—and they aren’t alone. A  recent study found that out of an eight hour workday, the average worker is  productive for only a little under three hours.

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Topics: Tip Tuesday

Tip Tuesday: How to get more customer feedback

Posted by Lauren Beliveau on Apr 3, 2018 8:41:00 AM

Unhappy customers can be the canary in the coal mine because often their complaint isn’t unique. In fact, for every customer who brings up a complaint, there are 26 who remain silent. Instead of waiting for these unhappy customers to come to you, you need to regularly seek customer feedback on how your IT service business is suiting their needs.

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Topics: Tip Tuesday

World Backup Day: 4 MSPs save the day with backup

Posted by Anne Campbell on Mar 30, 2018 1:36:32 PM

Disasters happen. Whether it’s a flood, a ransomware attack, a failed hard drive, or a careless employee that accidentally deletes large amounts of data, nightmare scenarios can strike a small business at any time. But those stories don’t have to end with data loss.

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Topics: Cloud Backup and Recovery

Tip Tuesday: Avoiding public cloud firewall confusion

Posted by Anne Campbell on Mar 27, 2018 7:00:00 AM

As more SMBs embrace the benefits of the public cloud, IT services providers are facing a new set of challenges. One of these challenges is transitioning from protecting on-premises environments to securing data and applications in the cloud— while avoiding common pitfalls along the way.

A recent survey of more than 600 IT decision makers by Dimensional Research and Barracuda explored the concerns many IT professionals have about cloud security. In an announcement about the study, Tim Jefferson, VP public cloud, Barracuda, shared the following insight:

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Topics: Tip Tuesday

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