Lauren Beliveau

Recent Posts

Tip Tuesday: How to ease your MX record woes

Posted by Lauren Beliveau on Nov 21, 2017 8:20:00 AM

Email is arguably one of the most important forms of business communication today, and on average 269 billion emails are sent per day. We know that as an MSP you probably have a lot of hands-on experience migrating users to new servers, but what is a good rule of thumb for MX records when you’re switching the DNS?

Kevin Davy, one of the systems engineers at Barracuda MSP, had this advice to share:

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Topics: Tip Tuesday

Tip Tuesday: How to seize the managed security services opportunity

Posted by Lauren Beliveau on Nov 14, 2017 8:47:00 AM

Technical talent and resources are limited, which is causing more SMBs to outsource their IT department to managed service providers. To compete in this space, managed service providers need to start adding security services to their offering. In a recent study conducted by The 2112 Group and Barracuda MSP, it was found that only 15 percent of IT providers offer some type of security service today. This creates a tremendous opportunity for managed service providers to start adding these services for their SMB customers.

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Topics: Cyber Security

Tip Tuesday: Getting SMBs to agree to a longer contract term

Posted by Lauren Beliveau on Nov 7, 2017 8:22:00 AM

Entering a long-term contract with your SMB customers can be a win-win situation. It creates predictable income for your MSP business, and it helps them lock in a fixed monthly managed service rate, which can save them money down the road. While it may be difficult to convince a prospect to sign a lengthy contract with your MSP, it is possible, and you may already have tools that can help.

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Protection in cloud-based & hosted environments

Posted by Lauren Beliveau on Oct 31, 2017 8:26:00 AM

Cyber threats are constantly evolving, and the days where a spam-filter or a basic firewall were enough to protect your network are long gone. Now, managed service providers and their SMB customers need to adopt new technologies to keep up with today’s advanced threats.

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Topics: Cyber Security, Tip Tuesday

Tip Tuesday: It’s time to secure your customers’ environments

Posted by Lauren Beliveau on Oct 24, 2017 8:33:00 AM

Cyber-attacks continue to increase at a rapid pace, and safeguarding your SMBs’ business-critical data from these threats has never been more difficult. Many businesses that have applications running in cloud believe that if their data resides in the cloud, then it’s safe.

Unfortunately, when it comes to security in the public cloud, vendors like AWS, Microsoft Azure, and Google Cloud Platform are only responsible for the security of the cloud—not what’s in it. This means MSPs and their customers are responsible for any of their data, applications, operating systems, and network and firewall configurations that reside in a public cloud. This is called the shared responsibility model.

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Topics: Cloud Industry and Technology, Tip Tuesday

Two Barracuda MSP team members you need to know

Posted by Lauren Beliveau on Oct 18, 2017 12:46:02 PM

Over the past five years, the IT landscape has changed drastically, and security is now at the forefront of everyone’s minds. While it is our mission to deliver data protection and security solutions to keep your SMB customers safe from today’s cyber threats, we also want to set your MSP up for business success.

To do this, we needed to do two things: put the right people in place and successfully execute our Partner program. Recently, we have been recognized by CRN on both fronts.

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Topics: Announcements

Tip Tuesday: How to reduce your overhead costs

Posted by Lauren Beliveau on Oct 17, 2017 8:32:00 AM

Running an IT service business can be expensive, and chances are, most of your cost is coming from employing your IT technicians. A recent U.S. Salary Report published by LinkedIn showed that the average salary in the IT software and service industry is $104,700. This might have you looking for ways to cut back on your spending elsewhere—or increase your customer base. Our MSP tip this week comes from one of our Partner Success Managers, Kristen Cassidy. 

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Identity theft, password protection, and data loss aren’t a joke

Posted by Lauren Beliveau on Oct 10, 2017 8:28:00 AM

This week’s tip comes from our recent webinar with Brent Fairbanks from Electronic and Computer Specialties Inc., and Dan Wensley from Passportal. With customers and their end-users dealing with so many passwords that are constantly expiring, Brent has capitalized on this pain point by using password management as a gateway to onboarding more SMB customers to managed services contracts. Dan Wensley is the current president of Passportal, a company designed to ease today’s password woes. Based on their webinar, How Password Security Paired with Data Backup Can Help Your Business, here is our advice:

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Topics: Growing Your MSP Business, Tip Tuesday

Tip Tuesday: Overcoming common problems

Posted by Lauren Beliveau on Oct 3, 2017 8:31:00 AM

To help you effectively grow your business one step at a time, we are introducing Tip Tuesday. This is a weekly feature designed to show you one area of your business that you can improve.

This week’s tip comes from Daniel Lutz, one of our partner support engineers. Daniel communicates with our partners on a daily basis and often helps them overcome their challenges. Here is Daniel’s advice for partners:

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Topics: Growing Your MSP Business, Tip Tuesday

Ask Intronis: How can we reduce our customer turnover?

Posted by Lauren Beliveau on Jul 10, 2017 7:51:00 AM

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover, so we can effectively grow our customer base?

You’re certainly not alone in this. Every managed services business experiences customer turnover or churn at some point, and they’re all trying to reduce their churn rates. Reducing the number of customers you lose each month can help you exponentially grow your MSP business by making it easier to steadily add new clients to your customer base — instead of just replacing the ones you lost.

The key to reducing churn is focusing on the little things. In fact, you can reduce churn rates by 6 percent just by offering your customers a tutorial for product and service features. In contrast, simply failing to respond to customers on social media increase your churn rate by 15 percent.

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Topics: Ask Intronis

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