Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How can we keep our employees satisfied and excited to come into work?
Keeping employees engaged with their day-to-day can be difficult, but focusing on company morale is extremely important. Truth is, your employees’ attitudes are transferable, and if employees are unhappy, it’s likely that your SMB customers will have a bad experience, too. Think about it. Wouldn’t you rather be on the phone with a support person who is happy to help than with one who’s just going through the motions? A positive company atmosphere can boost employee morale, create better customer experiences, and keep employees engaged at work.
To give you advice on how to build a positive work culture at your MSP, we consulted Quiana Roy, our HR coordinator at Intronis MSP Solutions by Barracuda. She shared advice on how even the smallest changes in your organization can have a big impact.