Sneak Peek: New and improved Intronis blog experience

Posted by Anne Campbell on Jul 12, 2017 4:33:34 PM

After working so hard to turn the Intronis blog into a resource for managed service providers, I'm excited to announce that we're on the cusp of taking our blog to the next level. And I can't wait to share the exciting changes with all of you. 

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Topics: Announcements

Hybrid cloud computing war begins in earnest

Posted by Mike Vizard on Jul 11, 2017 10:36:03 AM

Now that most IT vendors have come to recognize that hybrid cloud computing is an end in itself rather than a means to the public cloud, the battle to dominate the next phase of enterprise computing has begun in earnest.

At the Microsoft Inspire 2017 conference this week, Microsoft formally rolled out Azure Stack, an instance of the platform the company uses to drive its public cloud service that IT organizations can deploy in their local data centers. The only catch is that right now the only way to get Azure Stack is to acquire it as part of a high-end server purchased from Dell EMC, Hewlett-Packard Enterprise (HPE), or Lenovo.

Microsoft isn't the only vendor with similar hybrid cloud computing ambitions.

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Topics: Cloud Trends

Ask Intronis: How can we reduce our customer turnover?

Posted by Lauren Beliveau on Jul 10, 2017 7:51:00 AM

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover, so we can effectively grow our customer base?

You’re certainly not alone in this. Every managed services business experiences customer turnover or churn at some point, and they’re all trying to reduce their churn rates. Reducing the number of customers you lose each month can help you exponentially grow your MSP business by making it easier to steadily add new clients to your customer base — instead of just replacing the ones you lost.

The key to reducing churn is focusing on the little things. In fact, you can reduce churn rates by 6 percent just by offering your customers a tutorial for product and service features. In contrast, simply failing to respond to customers on social media increase your churn rate by 15 percent.

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Topics: Ask Intronis

Tech Time Warp: Happy Birthday to the Walkman

Posted by Kate Johanns on Jul 7, 2017 11:30:00 AM

We’ve all found sanctuary in our headphones, hands down the best way to power through a workout, tune out fellow shoppers, or (admit it) neutralize co-workers. Thank Sony co-founder Masaru Ibuka for the concept of portable music.

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Topics: Tech Time Warp

Cloud 5: AWS goes to Stockholm, why the cloud's safer

Posted by Ron Miller on Jul 7, 2017 9:24:03 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

Microsoft scores valuable cloud usage data with Cloudyn acquisition

Posted by Ron Miller on Jul 6, 2017 1:01:00 PM

When Microsoft acquired Cloudyn last week, an Israeli startup that helps companies understand and optimize usage across clouds, it got more than just the technology and the employees, it purchased access to a treasure trove of valuable data.

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Topics: Cloud Trends, Azure, Acquisitions

Demand for external GDPR expertise needs more time to build

Posted by Mike Vizard on Jul 6, 2017 10:44:26 AM

As the deadline grows closer for complying with the General Data Protection Rule (GDPR) being put into effect May 25, 2018, by the European Union, there’s a marked difference in attitudes between IT organizations in Europe and in the U.S. concerning the need to rely on third-party expertise. 

A survey of 779 IT professionals based in Europe, the U.K., and the U.S. conducted by Spiceworks, an online community of IT professionals, finds that 46 percent of the respondents based in Europe are likely to rely on third-party consultants for help with GDPR compliance. In contrast, the survey finds only 33 percent of the respondents based in the United Kingdom plan to do so, and among respondents based in the U.S. that number drops to 29 percent.

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Topics: Compliance

The cloud is in desperate need of a makeover

Posted by Mike Vizard on Jul 4, 2017 9:00:00 AM

Apparently, the cloud needs a makeover. That’s the conclusion to be drawn from a new survey of 300 IT professionals conducted by Fugue, Inc., a provider of management software for public and private clouds.

A full 96 percent of the respondents said cloud computing needs a makeover due to a variety of issues, including a need to make it simpler to use (33 percent), easier to secure (29 percent); easier to control costs (13 percent), and simpler to manage (10 percent).

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Topics: IT Services Trends

Ask Intronis: What’s the next big ransomware threat on the horizon?

Posted by Lauren Beliveau on Jul 3, 2017 8:15:00 AM

Q: I only had one customer who was affected by last month’s WannaCry attack. Moving forward, we want to continue to be proactive in keeping our customers safe. What is the next big ransomware variant on the horizon, and what can we do to protect our SMBs against it?

It’s certainly hard to predict what the next big ransomware attack will be, which is why it’s important to have technical safeguards in place for your SMB customers.  With the recent NotPetya attack surfacing, it appears that ransomware won’t be taking a break anytime soon, so you need to educate your customers about ransomware now.

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Topics: Ask Intronis

Tech Time Warp: The Pikachu virus is not your friend

Posted by Kate Johanns on Jun 30, 2017 11:00:00 AM

It sounds so innocent: An email appears in your inbox, subject line “Pikachu Pokemon.” The message speaks of friendship and invites you to visit Pikachu on his website. And the attachment (warning bells going off yet?) features an animation of a bouncing Pikachu.

Yeah. As children discovered during summer 2000, Pikachu is not always your friend.

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Topics: Tech Time Warp

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